Yes, you can now collect Everyday Rewards points every time you fill up with FuelPay via the Ampol App.

FuelPay cannot be used in conjunction with any other discount. The NRMA discount is only available through the NRMA app which needs to be presented in store at participating sites.

FuelPay cannot be used in conjunction with any other discount. The Toyota discount is only available through the myToyota app which needs to be presented in store at participating sites.

FuelPay cannot be used in conjunction with any other discount. The Uber discount is only available to Uber drivers through the Uber app which needs to be presented in store at participating sites.

No, this is complimentary to your physical card. If there are any issues that do arise, it means that you can still pay for your fuel using your card.

You can use your phone on the forecourt, except while refuelling. Once you have replaced the pump nozzle, you are welcome to open the Ampol app on your phone. Please make sure to be careful and watch out for other customers and drivers when using your phone and watch.

FuelPay can only be activated by the Account Holder through myAmpol > Fuel Cards portal. If you are the account holder and would like to activate FuelPay on your card/s:

1. Log in to myAmpol
2. Go to the Fuel Cards portal
3. Click through to Card Management>Maintain Card
4. Search for the card number you wish to activate FuelPay on
5. Under “Additional Products and Services”, select ‘Yes’ for FuelPay.
6. Submit your changes. This should take 15 minutes to be implemented.

Download the Ampol app and use the FuelPay® feature to save 6c off per litre* on fuel on your first 3 fuel purchases. If a discount is applicable it will be calculated and displayed on the payment screen once you have entered the pump number. 

Please note, AmpolCard and StarCard# customers are not eligible for the 6c off per litre discount through the Ampol app.

You can delete the Ampol app on your phone at any time but if you would no longer like to use your account and would like to permanently delete it, please email customerappsupport@ampol.com.au. 

FuelPay® is currently available at more than 600 sites across Australia.

You can use the Store Locator within the app to identify participating sites in your area. Simply tap on store locator and filter FuelPay® under services.

When you arrive at one of our service stations, the Ampol app will also be able to use your phone’s GPS and location services to let you know if FuelPay® is available and ready to use. If you are not at a FuelPay® enabled site please pay in-store. To find a store near you go to https://www.ampol.com.au/service-stations/find-a-service-station

1. When using the Ampol app, go to the Profile tab.
2. Once here, tap Everyday Rewards and select the ‘Add Everyday Rewards’ link.
3. You will then be taken to the Everyday Rewards registration page to register. If you already have an Everyday Rewards account, then sign in to link your profile.

Once linked, you can start collecting points every time you fill up using FuelPay on the Ampol app. Terms and Conditions apply: https://www.woolworthsrewards.com.au/terms.html.

When using the Ampol app, go to the Profile tab. Once here, tap Everyday Rewards and select the ‘Add Everyday Rewards’ link. You will then be taken to the Everyday Rewards registration page to register. If you already have an Everyday Rewards account, then sign in to link your profile. Once linked, you can start collecting points every time you fill up using FuelPay on the Ampol app. Terms and Conditions apply: https://www.woolworthsrewards.com.au/terms.html.

Once you’ve registered, you’ll be asked to verify your mobile number. We’ll send you a confirmation code via text. Enter this into the confirmation screen and your mobile verification is complete. This is to help us confirm your identity.

If you haven’t received an authorisation code please check that you’ve entered the correct mobile number and that you have phone signal.

You can tap the back button on the top left of the app screen and enter your mobile number again. Give it a few minutes, you should get a second code. If that still doesn’t work, please contact Ampol Customer Service.

Your receipt will be emailed to you at the time of transaction in the form of a tax invoice. This will be sent to the email address you registered for FuelPay with. The receipts can’t currently be stored in the Ampol app.

The app will clear the transaction from the system in store if payment via FuelPay is successful.

Before you can use a new AmpolCard or StarCard# with FuelPay, you will have to use the physical card in store to ensure you have entered a PIN for the card. Once this has happened, you will be able to use your card with FuelPay.

Yes, FuelPay® is available for all customers who would like to pay using MasterCard or Visa card, including pre-paid MasterCard and Visa cards.

Yes, any negotiated discounts will still apply when using FuelPay.

First, make sure you check your spam or junk folder. Then, re-register and ensure all your details are correct.

Unfortunately, we can’t activate your account until we verify your email.

First, check you have the most recent version of the app.

Then check you are connected to the internet and your location services are activated.

Make sure that you are at a FuelPay enabled site. You can use the store locator within the app, simply look on store locator and filter FuelPay under services, this will identify participating sites in your area.

If FuelPay has an outage or FuelPay cannot connect, the app will display a screen advising you to pay in store.

If problems continue to persist, contact the Ampol Customer Service team customerappsupport@ampol.com.au

In the event your app displays a ‘Your payment failed’ message then you will be presented with a screen requesting you to pay in store instead. Before you head in store, please check your registered email account to see if you received an email confirming an unsuccessful transaction.

One of our Customer Service Attendants will be able to process the payment in-store as per standard payment options.

This may be for a number of reasons.

1. Make sure that you’re at a FuelPay-enabled site.
2. Check your phone’s location services. Go to your settings and ensure that they are turned on.
3. The app may be having trouble picking up the location. If you are in your car, try stepping out or moving around to see if it can pick up your location.

Like any app, our apps are only as fast as the network. If the ‘payment successful’ screen does not appear, please check your registered email to see if the transaction went through. If you have not been emailed a receipt confirming payment, please pay in store instead. If you are experiencing issues with FuelPay, feel free to contact Ampol Customer Service customerappsupport@ampol.com.au.

If you choose the wrong pump and have already hit ‘Pay now’ you will need to go into the store where a Customer Service Attendant will assist you.

Please make sure you select the right pump number before you hit ‘Pay now’ and confirm in the app.

For any questions related to the app or technical support please contact the Ampol Customer Service team customerappsupport@ampol.com.au.

If your AmpolCard / StarCard# is lost, stolen or closed, you will need to follow the normal process when your card is either lost or stolen by calling the Ampol Customer Service team, or by changing the status of the card through the Fuel Cards portal via myAmpol. If the card is lost, stolen, or closed it will not be able to be added by anyone else who may find it.

1. Fill up

The next time you visit a participating FuelPay® site, fill your car with your preferred fuel and amount and take note of your pump number.

2. Enter your pump number

Once you have replaced the pump nozzle, open your Ampol app, enter your pump number and check the amount shown in the app against what’s displayed on the pump, take a moment to double check you’ve entered the right pump number and tap the blue tick to confirm.

3. Tap “pay now”

If you enter your pump number and nothing comes up on your screen, please double check your pump number. If nothing is being presented, please pay in store instead and a Customer Service Attendant will notify the support team.

If your nominated AmpolCard / StarCard# is not working, please check that your card has not expired, is inactive or has been reported stolen or lost. If this is the case, you will need to contact your Account Holder so that they can contact our Customer Service team.

If your nominated Visa or MasterCard is not working, you will need to contact your banking institution.

Should this occur whilst you are at the pump, please head in store and one of our Customer Service Attendants will help you. You can always pay in store.

You will save 6c per litre on your first 3 fills when you use FuelPay®.

You will be entitled to a 6c off per litre discount on an additional fill each time you refer a friend, who is not an existing user of FuelPay® and get them to purchase fuel using FuelPay® on their phone.

To refer a friend simply go to your profile tab in the Ampol app, select ‘Refer a friend’ and then select the ‘Refer a friend’ button. This will generate either a SMS or email for you to send to multiple friends of your choice.

You can collate as many additional 6c off per litre discounts as you like, please note, the maximum discount per fill is limited to 6c per litre which cannot be used in conjunction with any other offer.

You will not have to enter your PIN in the app. Instead, you will need to enter your phone PIN or use the phone’s biometric security (Touch ID or Face ID) to authorise a payment. Having one of these options is mandatory on your device for FuelPay to work.

You can download the free Ampol app from the Apple App Store and the Google Play Store

Once the app has downloaded, it will prompt you to enable location services on your phone to use FuelPay®.

Location services must be turned on for the app to work so that the app knows which service station you are at and you must have an internet connection to use FuelPay®. Some stores may have customer Wi-Fi which you can connect to use FuelPay®.

The first time you open the Ampol app, you will be able to follow the prompts to go through the registration process. To register, enter your email, name and mobile, then set up a password.

We’ll send you a verification email. You will need to click on the ‘Verify your email’ button to verify your account.

You will then be asked to verify your mobile number. We’ll send you a confirmation code via text. Enter this into the confirmation screen and your mobile verification is complete.

Next, enter your payment method details and you’ll be all ready to go.

For AmpolCard customers, you must ensure that your Account Holder has activated FuelPay on your card via the myAmpol portal for this to work.

No, the Ampol app is free to download. The only charges associated are the fuel transactions you make which will be charged to your nominated payment method.

For AmpolCard customers, fuel transactions will appear on your statement as per usual.